• SANTOSH DUBEY
• Dr. Arun Kumar

Abstract: Total Quality Management (TQM) is a continuous process improvement by improving work methods to achieve the quality products. The implementation of TQM with Human Resource Management (HRM) can improve the organizational performance and efficiency; such as the small scale industries & Medium scale industries. In today’s demanding world innovation management is becoming one of the key drivers for change and competitive advantage within industry. SMEs need to respond speedily to these emerging changes so as to fulfill their customer needs more rapidly. The key component of a knowledge economy is a greater dependence on intellectual capabilities than on physical inputs or natural resources. The benefits of TQM tools and techniques are widely recognized following reports of its successful implementation in many large companies. It has led to these companies becoming highly competitive both locally and internationally through the production of quality products that meet customer requirements at the lowest cost and achieves the better position in the market significantly increasing their market share and profitability. This Paper examines the current position of Small and Medium manufacturing Enterprises (SMEs) in their manufacturing methods and the techniques which they follow. The research paper aims to facilitate the implementation of TQM in SMEs by enabling them to benchmark their progress. The characteristics of SMEs and principles of TQM were closely researched to develop a TQM model based on 5 Pillars that would specifically cater to the needs and requirement of SMEs. A questionnaire was developed based on these 5 Pillars to assess the level of TQM implementation in manufacturing Small Scale & Medium scale Industry. Implementation of the TQM in the SMEs led to the improvement of the quality of the product as well as the production of the product for the better way.

Keywords: TQM - Total Quality Management, HRM - Human Resource Management, SMES – Small and Medium manufacturing Enterprises.

"Implementation of Total Quality Management, Issues & Challenges", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.4, Issue 2, page no.64-68, March-2017, Available :http://www.jetir.org/papers/JETIR1702015.pdf

"Implementation of Total Quality Management, Issues & Challenges", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.4, Issue 2, page no. pp64-68, March-2017, Available at : http://www.jetir.org/papers/JETIR1702015.pdf