ISSN: 2349-5162 | Impact Factor: 5.87

JETIREXPLORE- Search Thousands of research papers

Published in:

Volume 4 Issue 3
eISSN: 2349-5162

Unique Identifier


Page Number


Share This Article

Jetir RMS

Indexing Partner


A Study on Patient Satisfaction and Perception towards Health Care Facilities with Special Reference to Jammu and Kashmir

Download Paper


This study is based on the analysis of customer satisfaction in the hospitals of Kashmir division of J&K State. The Customer/Patient satisfaction and service quality is important concepts to hospital industry. It is therefore important for hospitals to know how to measure the patient’s satisfaction and more critical of the quality of service they experience. The service quality offered by government hospitals on various dimensions is discussed in this study and how it can be applied in the context of various other hospitals. The data used were gathered from in-patients of government hospitals in the Kashmir division of J&K State. The purpose of the research is to identify patient’s satisfaction towards various dimensions that influence the quality of service in the government hospitals of Kashmir division of J&K State. An efficient and committed administration, working closely with dedicated staff can make govt. hospitals excellent centers of health care. Similarly, eminent people with professional management experience should be invited to participate in hospital management. Using a sample of 50 respondents, a self-completion questionnaire was given to in-patients in government hospitals, to determine their satisfaction of service quality in government hospitals. The results show that patient’s satisfaction is rather low and that there is still a room for government hospitals to improve on their performance.

Key Words

Hospital services, Patient satisfaction, Clinical care, Responsiveness and reliability.

Cite This Article

"A Study on Patient Satisfaction and Perception towards Health Care Facilities with Special Reference to Jammu and Kashmir", International Journal of Emerging Technologies and Innovative Research ( | UGC and issn Approved), ISSN:2349-5162, Vol.4, Issue 3, page no. pp12-19, March-2017, Available at : &

Publication Details

Published Paper ID: JETIR1703005
Registration ID: 170112
Published In: Volume 4 | Issue 3 | Year March-2017
DOI (Digital Object Identifier):
Page No: 12-19
ISSN Number: 2349-5162

Download Paper

UGC and ISSN Approved Journal | Call For Paper
(Volume 5 | Issue 1 | January 2018 |Impact factor 5.87)

Call For Paper | Volume 5 | Issue 1 | Impact factor 5.87

Important Dates Related to Publication Procedure:
  • » Paper Submission Till: 29 January 2018.
  • » UGC and ISSN Approved Journal
  • » Review (Acceptance/Rejection) Notification: Within 02-04 Days.
  • » Paper Publish:Within 02-07 Days after submitting the all documents.
  • » Frequency: Monthly (12 issue Annually)
  • » Journal Type : Open Access
  • » Publication Charges : 1300 INR
  • »Indexing In Google Scholar, ResearcherID Thomson Reuters, Mendeley : reference manager,,, Research Gate, CiteSeerX, DocStoc, ISSUU, Scribd, and many more | High Impact Factor: 5.87 Digital object identifier (DOI) and Hard Copy of certificate Provided.
Publication and Indexing Patner:

Preview This Article


Download PDF



Print This Page

Impact Factor

Impact factor: 5.87

Jetir RMS