• Mohmmad Idrees
• Dr. Shailendra Mishra

This study is based on the analysis of customer satisfaction in the hospitals of Kashmir division of J&K State. The Customer/Patient satisfaction and service quality is important concepts to hospital industry. It is therefore important for hospitals to know how to measure the patient’s satisfaction and more critical of the quality of service they experience. The service quality offered by government hospitals on various dimensions is discussed in this study and how it can be applied in the context of various other hospitals. The data used were gathered from in-patients of government hospitals in the Kashmir division of J&K State. The purpose of the research is to identify patient’s satisfaction towards various dimensions that influence the quality of service in the government hospitals of Kashmir division of J&K State. An efficient and committed administration, working closely with dedicated staff can make govt. hospitals excellent centers of health care. Similarly, eminent people with professional management experience should be invited to participate in hospital management. Using a sample of 50 respondents, a self-completion questionnaire was given to in-patients in government hospitals, to determine their satisfaction of service quality in government hospitals. The results show that patient’s satisfaction is rather low and that there is still a room for government hospitals to improve on their performance.

Hospital services, Patient satisfaction, Clinical care, Responsiveness and reliability.

"A Study on Patient Satisfaction and Perception towards Health Care Facilities with Special Reference to Jammu and Kashmir", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.4, Issue 3, page no.12-19, March-2017, Available :http://www.jetir.org/papers/JETIR1703005.pdf

"A Study on Patient Satisfaction and Perception towards Health Care Facilities with Special Reference to Jammu and Kashmir", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.4, Issue 3, page no. pp12-19, March-2017, Available at : http://www.jetir.org/papers/JETIR1703005.pdf