• ARUP KUMAR SARKAR

The paper aims at enquiring the status of complaints in insurance sector in India. The results of the trend analysis of 10 years secondary data taken from annual report of 10 years starting from 2005-06 to 2014-15 of the IRDAI show that there is an increasing trend in total complaints received for life and non-life insurance business jointly and in case of life insurance there is an increasing trend in complaints received but in case of non-life insurance trend of complaints received is decreasing. In case of total complaints disposed jointly in life and non-life insurance business there is an increasing trend and in case of insurance business in life insurance there is an increasing trend but in non-life insurance business there is a decreasing trend in disposal of complaints. Lastly in case of complaints outstanding, there is an increasing trend in insurance business in joint business of life and non-life where there is an increasing trend in pending cases of complaints in life insurance business but there is a decreasing trend in pending cases of complaints in non-life insurance business.

Insurance, Life, Non-life, ombudsman

"AN ENQUIRY INTO THE STATUS OF COMPLAINTS IN INSURANCE SECTOR IN INDIA", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.4, Issue 8, page no.116-122, August-2017, Available :http://www.jetir.org/papers/JETIR1708025.pdf

"AN ENQUIRY INTO THE STATUS OF COMPLAINTS IN INSURANCE SECTOR IN INDIA", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.4, Issue 8, page no. pp116-122, August-2017, Available at : http://www.jetir.org/papers/JETIR1708025.pdf