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Published in:

Volume 4 Issue 8
August-2017
eISSN: 2349-5162

Unique Identifier

JETIR1708025

Page Number

116-122

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Title

AN ENQUIRY INTO THE STATUS OF COMPLAINTS IN INSURANCE SECTOR IN INDIA

ISSN

2349-5162

Cite This Article

"AN ENQUIRY INTO THE STATUS OF COMPLAINTS IN INSURANCE SECTOR IN INDIA", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.4, Issue 8, page no.116-122, August-2017, Available :http://www.jetir.org/papers/JETIR1708025.pdf

Abstract

The paper aims at enquiring the status of complaints in insurance sector in India. The results of the trend analysis of 10 years secondary data taken from annual report of 10 years starting from 2005-06 to 2014-15 of the IRDAI show that there is an increasing trend in total complaints received for life and non-life insurance business jointly and in case of life insurance there is an increasing trend in complaints received but in case of non-life insurance trend of complaints received is decreasing. In case of total complaints disposed jointly in life and non-life insurance business there is an increasing trend and in case of insurance business in life insurance there is an increasing trend but in non-life insurance business there is a decreasing trend in disposal of complaints. Lastly in case of complaints outstanding, there is an increasing trend in insurance business in joint business of life and non-life where there is an increasing trend in pending cases of complaints in life insurance business but there is a decreasing trend in pending cases of complaints in non-life insurance business.

Key Words

Insurance, Life, Non-life, ombudsman

Cite This Article

"AN ENQUIRY INTO THE STATUS OF COMPLAINTS IN INSURANCE SECTOR IN INDIA", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.4, Issue 8, page no. pp116-122, August-2017, Available at : http://www.jetir.org/papers/JETIR1708025.pdf

Publication Details

Published Paper ID: JETIR1708025
Registration ID: 170557
Published In: Volume 4 | Issue 8 | Year August-2017
DOI (Digital Object Identifier):
Page No: 116-122
ISSN Number: 2349-5162

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Cite This Article

"AN ENQUIRY INTO THE STATUS OF COMPLAINTS IN INSURANCE SECTOR IN INDIA", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.4, Issue 8, page no. pp116-122, August-2017, Available at : http://www.jetir.org/papers/JETIR1708025.pdf




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