• Banajeeta Sharma
• Prodip Kumar Adhyapok
• Arabinda Debnath

The Guwahati Municipal Corporation has provided wide variety of services . It is seen that the Corporation is following the Swachh Bharat path along with making Guwahati a metro politian city. In today’s scenario it is very important to have a better relation with the society in any kind of business. Every organisation thinks to achieve its goal by keeping its customer satisfied and its sustainability. The paper aims at examining whether consumer satisfaction dimensions have been discharged properly in the services of Guwahati Muncipal Corporation. It is found that that man projects are running under the Guwahati Muncipal Corporation, but it has not been able to discharge its duties properly for which the people of Guwahati are not able to maintain a proper customer relation management with the Guwahati Muncipal Corporation. The paper aims to provide some pragmatic guidelines to make the consumer satisfaction durability long in the services of Guwahati Muncipal Corporation

Consumer, satisfaction, Sustainability, Guwahati Municipal Corporation

"Role of Guwahati Municipal Corporation in consumer satisfaction and its sustainability", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.5, Issue 6, page no.319-329, June-2018, Available :http://www.jetir.org/papers/JETIR1806740.pdf

"Role of Guwahati Municipal Corporation in consumer satisfaction and its sustainability", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.5, Issue 6, page no. pp319-329, June-2018, Available at : http://www.jetir.org/papers/JETIR1806740.pdf