• Dr.A.Pappu Rajan
• D.Allen Rose Shamini

Retail banks across the globe are expected to undergo a digital transformation in the coming three to five years as customers increasingly prefer using digital channels such as online and mobile to interact with their banks. Technology in Indian banking has evolved substantially from the days of back office automation to today's online, centralized and integrated solutions. Today’s demand of banking is anytime anywhere banking. This requires innovative, robust, secure, optimized and ready to meet the expectations of empowered and tech-savvy customers. A study analyse the future banking service channels based on the preference and expectation of customer with special reference to Tiruchirappalli City. This paper discusses introduction about this research, review of literature to lead this research, research methodology to applied this research, data analysis to achieve objectives of the research and findings and suggestions with conclusion.

Digital Banking, Mobile Banking, Banking Services

"Information Technology plays a vital role in banking sector: Future Banking Services ", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.5, Issue 11, page no.414-417, November-2018, Available :http://www.jetir.org/papers/JETIR1811960.pdf

"Information Technology plays a vital role in banking sector: Future Banking Services ", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.5, Issue 11, page no. pp414-417, November-2018, Available at : http://www.jetir.org/papers/JETIR1811960.pdf