• N.Pukazhenthi
• S.Poornima

Queuing theory has been practiced to a mixture of business condition related to customer participation. The firm gives service facility and attempts to remain the costs and time minimum to impart goodwill among customers. This requires the study of service facility to find the number of customers and their waiting time. Control chart technique may be applied to analyze the services and the successful performance of concerns. Control chart constructed for the time spent in the system provides the past design about expected waiting time, maximum waiting time and minimum waiting time which guarantees customer’s satisfaction. Based on this aspect, the construction of control chart using process capability for M/M/S queuing model with infinite capacity is proposed in this paper.

Waiting time, Poisson arrival, Exponential service time, process capability and average run length.

"Construction of control chart for waiting time in (M/M/S): (∞/FCFS) Queuing model using process capability", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.5, Issue 11, page no.490-499, November-2018, Available :http://www.jetir.org/papers/JETIR1811A60.pdf

"Construction of control chart for waiting time in (M/M/S): (∞/FCFS) Queuing model using process capability", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.5, Issue 11, page no. pp490-499, November-2018, Available at : http://www.jetir.org/papers/JETIR1811A60.pdf