JETIREXPLORE- Search Thousands of research papers



Published in:

Volume 5 Issue 12
December-2018
eISSN: 2349-5162

Unique Identifier

JETIR1812984

Page Number

601-612

Share This Article


Title

The Critical Role of Customer Relationship Management in the Citizens’ Selection of eSeva Services

ISSN

2349-5162

Cite This Article

"The Critical Role of Customer Relationship Management in the Citizens’ Selection of eSeva Services", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.5, Issue 12, page no.601-612, December-2018, Available :http://www.jetir.org/papers/JETIR1812984.pdf

Abstract

ESeva was the first of its kind of citizen services initiated in the India at Hyderabad in the year 1999, with an objective to integrate the departmental services at single window system using Information Technology as a backbone for its implementation. The eSeva provides more than 130 G2C services to the citizens of Hyderabad and attracting number of citizens to visit eSeva center for availing services. This paper is part of the research study of the first author, presents the critical role of Customer Relationship Management (CRM) in the citizens’ selection of eSeva services. The perception of citizens on two dimensions CRM and Quality was analysed and presented. The data on these two dimensions was collected from 512 citizens visiting eSeva centers in the Hyderabad, analysed using SPSS 20 and presented the results in the tables and graphical format.

Key Words

Cite This Article

"The Critical Role of Customer Relationship Management in the Citizens’ Selection of eSeva Services", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.5, Issue 12, page no. pp601-612, December-2018, Available at : http://www.jetir.org/papers/JETIR1812984.pdf

Publication Details

Published Paper ID: JETIR1812984
Registration ID: 194226
Published In: Volume 5 | Issue 12 | Year December-2018
DOI (Digital Object Identifier): http://doi.one/10.1729/Journal.19232
Page No: 601-612
ISSN Number: 2349-5162

Download Paper

Preview Article

Download Paper




Cite This Article

"The Critical Role of Customer Relationship Management in the Citizens’ Selection of eSeva Services", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.5, Issue 12, page no. pp601-612, December-2018, Available at : http://www.jetir.org/papers/JETIR1812984.pdf




Preview This Article


Downlaod

Click here for Article Preview

Download PDF

Downloads

0001383

Print This Page