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Published in:

Volume 5 Issue 12
December-2018
eISSN: 2349-5162

Unique Identifier

JETIR1812A67

Page Number

489-492

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Title

ANALYSING COMMUTER PERSPECTIVE TOWARDS RAILWAY SERVICE IN MADURAI JUNCTION

ISSN

2349-5162

Cite This Article

"ANALYSING COMMUTER PERSPECTIVE TOWARDS RAILWAY SERVICE IN MADURAI JUNCTION", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.5, Issue 12, page no.489-492, December-2018, Available :http://www.jetir.org/papers/JETIR1812A67.pdf

Abstract

Indian Railway station provides service to large section of people having different travel characteristics. The perception of service quality of infrastructure at railway station is relative and varies with the preferences of the passengers which lead to variation in their assessment of expectation and perception of various service attributes. Decision on improvement of the services for passenger satisfaction depends on how effectively the passenger responses are measured and analyzed. The findings provide special empirical insights on the gaps in the services provided by Railways in Madurai junction. The five dimensions used to measure Service Quality are Tangibles, Reliability, Responsiveness, Assurance and Empathy. This gives useful insights to boost passenger satisfaction towards Railway service measurement.

Key Words

Passenger satisfaction, Service Quality, Indian Railways.

Cite This Article

"ANALYSING COMMUTER PERSPECTIVE TOWARDS RAILWAY SERVICE IN MADURAI JUNCTION", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.5, Issue 12, page no. pp489-492, December-2018, Available at : http://www.jetir.org/papers/JETIR1812A67.pdf

Publication Details

Published Paper ID: JETIR1812A67
Registration ID: 194422
Published In: Volume 5 | Issue 12 | Year December-2018
DOI (Digital Object Identifier):
Page No: 489-492
ISSN Number: 2349-5162

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Cite This Article

"ANALYSING COMMUTER PERSPECTIVE TOWARDS RAILWAY SERVICE IN MADURAI JUNCTION", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.5, Issue 12, page no. pp489-492, December-2018, Available at : http://www.jetir.org/papers/JETIR1812A67.pdf




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