• Dr.Varsha Bihade
• Prof.Saylee Karande

Going Green is an initiative taken by banks for environmental friendly practices or ethical practices for environmental sustainability. Green Banks are also called Ethical Banks or sustainable. Green Banking has become a massive trend in banking sectors. The Green banking has encouraged banks to go for paperless banking and use technology to reduce impact on environment. The perception of Customer and their satisfaction is another vital factor that has to be taken into consideration before investment and implementation of such Green services as they are the one who use this services. The purpose this research paper is to find out the features of green banking and their relationship with customer satisfaction. For banking professionals green banking involves the doctrines of sustainability, ethical loaning, conservation and energy efficiency.

Green Banking, Sustainability, paperless, Customer, Ethical

"customer satisfaction towards Green Banking(GB) services ", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.7, Issue 2, page no.395-403, February 2020, Available :http://www.jetir.org/papers/JETIR2002465.pdf

"customer satisfaction towards Green Banking(GB) services ", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.7, Issue 2, page no. pp395-403, February 2020, Available at : http://www.jetir.org/papers/JETIR2002465.pdf