• Dr. Chhanda Karfa

This research paper explores the attitudes and perceptions of urban dwellers towards their local municipal governance to seek possible answers to the research question: ‘how much do political attitudes developed at the local level impact upon the system of urban governance?’ I use the context of my empirical research of eight selected towns, namely, Asansol, Balurghat, Bolpur, Burdwan, Kalimpong, Kalna, Siliguri and Tarakeswar of West Bengal. The study was conducted during 2017-2018. I found that a strong relationship does not exist between citizens’ attitudes towards their local government and the public policies of these administrations. There are gaps in satisfaction in political efficiency, accountability and satisfaction as evident from the study. I conclude that the levels in the quality and quantity of urban services can be raised only by increasing the levels of interaction between city dwellers and their elected representatives. This paper is based on the empirical survey done with the help of both qualitative and quantitative methods. The data used in this paper are collected from both the primary and the secondary sources.

perception, attitude, political efficiency, accountability, satisfaction

"State –People Interaction in West Bengal: A Comparative Study of Selected Urban Centres ", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.7, Issue 2, page no.485-493, February 2020, Available :http://www.jetir.org/papers/JETIR2002479.pdf

"State –People Interaction in West Bengal: A Comparative Study of Selected Urban Centres ", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.7, Issue 2, page no. pp485-493, February 2020, Available at : http://www.jetir.org/papers/JETIR2002479.pdf