• Shrikant Mahajan
• Rishikesh Verma
• Kritika Singh
• Sourabh Killedar

Negotiation is the term where the interaction or discussion in between two parties results to get the mutual solution which is beneficial for both the parties. Chatbot have proved themselves as a strong tool to consumer satisfaction and an unmatched resource for the enterprises serving to them save loads of your time and money. Implementing chatbot in rapidly growing e- commerce field can boost the customer service. To date, different automated negotiation agents have been developed. Negotiation is a combination of both, linguistic and reasoning problems. It requires an intention for something which needs to be verbalized. Dialogue rollout is a concept defined by FAIR researchers for developing long term planning dialogue agents.

SVM - Support Vector Machine, NLP - Natural Language Processing, Chatbot, Negotiation, E-Commerce Field

"Conversational e-commerce - An Approach to Find Best Quotes: Survey", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.7, Issue 3, page no.465-468, March-2020, Available :http://www.jetir.org/papers/JETIR2003074.pdf

"Conversational e-commerce - An Approach to Find Best Quotes: Survey", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.7, Issue 3, page no. pp465-468, March-2020, Available at : http://www.jetir.org/papers/JETIR2003074.pdf