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Published in:

Volume 7 Issue 6
June-2020
eISSN: 2349-5162

Unique Identifier

JETIR2006221

Page Number

1498-1502

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Title

CHATBOTS IN BANKING INDUSTRY: A CASE STUDY

ISSN

2349-5162

Cite This Article

"CHATBOTS IN BANKING INDUSTRY: A CASE STUDY", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.7, Issue 6, page no.1498-1502, June-2020, Available :http://www.jetir.org/papers/JETIR2006221.pdf

Authors

Abstract

Conversational Banking is a smarter way to retain the loyal customers by offering them a quick response to their queries. Technology has helped humans to evolve from the Stone Age to the modern digital era. The pace of the shift in consumerism behavior from a service seeker to a game-changer is quite quick. Gone are the days, when a business could afford to prioritize the customers’ needs at a later stage. With the customer becoming the ultimate decision-maker for a business to stay or go, it had become the priority of every business to ensure that customer satisfaction is achieved at any extent. Speaking about the banking sector, technology has gifted many exclusive ways to allow the industry to gain customer’s satisfaction to the maximum. One such smart strategy is to introduce the chatbots to its customers. Chatbots designed with AI are one of the most promising strategies of a banking business that can lead the bank to win the satisfaction vote of their loyal customers.

Key Words

Artificial Intelligence, semantic variations, Interactive voice response

Cite This Article

"CHATBOTS IN BANKING INDUSTRY: A CASE STUDY", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.7, Issue 6, page no. pp1498-1502, June-2020, Available at : http://www.jetir.org/papers/JETIR2006221.pdf

Publication Details

Published Paper ID: JETIR2006221
Registration ID: 234192
Published In: Volume 7 | Issue 6 | Year June-2020
DOI (Digital Object Identifier):
Page No: 1498-1502
ISSN Number: 2349-5162

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Cite This Article

"CHATBOTS IN BANKING INDUSTRY: A CASE STUDY", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.7, Issue 6, page no. pp1498-1502, June-2020, Available at : http://www.jetir.org/papers/JETIR2006221.pdf




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