ISSN: 2349-5162

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Published in:

Volume 6 Issue 5
May-2019
eISSN: 2349-5162

Unique Identifier

JETIRBP06033

Page Number

170-175

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Title

USERS’ ATTITUDE TOWARDS INTERNET BANKING SERVICES WITH SPECIAL REFERENCE TO SBI AND ICICI

ISSN

2349-5162

Cite This Article

"USERS’ ATTITUDE TOWARDS INTERNET BANKING SERVICES WITH SPECIAL REFERENCE TO SBI AND ICICI", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 5, page no.170-175, May-2019, Available :http://www.jetir.org/papers/JETIRBP06033.pdf

Abstract

This study is conducted on users’ attitude towards internet banking services. The data is to be collected from both primary and secondary sources. The present study is based on primary data. Required primary data are collected through interview schedule. The required data for the present study has taken only 50 customers from each SBI and ICICI Bank. The main objective of this study is to study the users’ awareness on internet banking services; to analyse the factors reasonable for utilizing internet banking services; to identify the satisfaction level of users’ towards internet banking services; and to find out the problems faced by internet banking services users. The study concludes that it provides less time available to conduct routine banking business; most of them are comfortable with using internet banking services. Based on the findings, some valuable suggestions are given. If banks consider the suggestions of this study, a good result may be achieved.

Key Words

Banking services, e-banking, online banking, internet banking, etc.

Cite This Article

"USERS’ ATTITUDE TOWARDS INTERNET BANKING SERVICES WITH SPECIAL REFERENCE TO SBI AND ICICI", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 5, page no. pp170-175, May-2019, Available at : http://www.jetir.org/papers/JETIRBP06033.pdf

Publication Details

Published Paper ID: JETIRBP06033
Registration ID: 210064
Published In: Volume 6 | Issue 5 | Year May-2019
DOI (Digital Object Identifier):
Page No: 170-175
ISSN Number: 2349-5162

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Cite This Article

"USERS’ ATTITUDE TOWARDS INTERNET BANKING SERVICES WITH SPECIAL REFERENCE TO SBI AND ICICI", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 5, page no. pp170-175, May-2019, Available at : http://www.jetir.org/papers/JETIRBP06033.pdf




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