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Published in:

Volume 5 Issue 6
June-2018
eISSN: 2349-5162

Unique Identifier

JETIRC006071

Page Number

408-412

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Title

AN EMPIRICAL STUDY ON SERVICE QUALITY INHENMALA ECOTOURISM PROJECT

ISSN

2349-5162

Cite This Article

"AN EMPIRICAL STUDY ON SERVICE QUALITY INHENMALA ECOTOURISM PROJECT", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.5, Issue 6, page no.408-412, June-2018, Available :http://www.jetir.org/papers/JETIRC006071.pdf

Abstract

Eco-tourism draws heavily from the local community and their culture, and in many instances results in economic development in the area. It tries to develop the entire area surrounding the area of ecological interest, so that individuals living there and the tourists also benefit. It draws from the local population familiar with the area itself for employment purposes. It also provides alternate livelihood opportunities for the locals. Customer satisfaction is a key component in ensuring sustainability of a tourism enterprise. Customer satisfaction is a measure of how the products/ services of a company meet or surpass a customer’s expectations. The study initially reviews the concept and dimensions of service quality, and the impact of servicequality in tourism and customer satisfaction

Key Words

Ecotourism, Service Quality, SERVQUAL, ECOSERV

Cite This Article

"AN EMPIRICAL STUDY ON SERVICE QUALITY INHENMALA ECOTOURISM PROJECT", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.5, Issue 6, page no. pp408-412, June-2018, Available at : http://www.jetir.org/papers/JETIRC006071.pdf

Publication Details

Published Paper ID: JETIRC006071
Registration ID: 184076
Published In: Volume 5 | Issue 6 | Year June-2018
DOI (Digital Object Identifier):
Page No: 408-412
ISSN Number: 2349-5162

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Cite This Article

"AN EMPIRICAL STUDY ON SERVICE QUALITY INHENMALA ECOTOURISM PROJECT", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.5, Issue 6, page no. pp408-412, June-2018, Available at : http://www.jetir.org/papers/JETIRC006071.pdf




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