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Published in:

Volume 7 Issue 2
February-2020
eISSN: 2349-5162

Unique Identifier

JETIRDM06017

Page Number

100-105

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Title

SERVICE QUALITY IN CORPORATE HEALTHCARE SECTOR: AN EMPIRICAL STUDY IN TAMILNADU

ISSN

2349-5162

Cite This Article

"SERVICE QUALITY IN CORPORATE HEALTHCARE SECTOR: AN EMPIRICAL STUDY IN TAMILNADU", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.7, Issue 2, page no.100-105, February 2020, Available :http://www.jetir.org/papers/JETIRDM06017.pdf

Abstract

The purpose of this study is to identify the gap between patients’ expected and perceived service with respect to corporate healthcare sector, Tamilnadu. In order to identify the gap, Gap 5model was chosen for the study based on five service quality dimensions namely tangibility, reliability, responsiveness, assurance and empathy(Parasuraman, et.al. 1985). The research design was empirical in nature. The study collected the data both from primary and secondary sources. Primary data was collected using structured interview schedule method consisting of open and closed ended questions. Books, magazines, journals, thesis and websites were referred to collect data from secondary sources. Convenient sampling technique was used to collect data from 100 patients of top seven multi-specialty hospitals of Tamilnadu. Analyses such as paired sample T test and Friedman test were applied. Based on the findings, it is found that there exists a gap between the expected and perceived service of patients with respectto corporate healthcare sector. Therefore, the study concluded that the patients were moderately satisfied with the service quality of corporate healthcare sector.

Key Words

Patients’ Expected Service, Perceived Service, Service Quality Dimensions, Gap 5 Model, Corporate Health Sector, Tamilnadu

Cite This Article

"SERVICE QUALITY IN CORPORATE HEALTHCARE SECTOR: AN EMPIRICAL STUDY IN TAMILNADU", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.7, Issue 2, page no. pp100-105, February 2020, Available at : http://www.jetir.org/papers/JETIRDM06017.pdf

Publication Details

Published Paper ID: JETIRDM06017
Registration ID: 229268
Published In: Volume 7 | Issue 2 | Year February-2020
DOI (Digital Object Identifier): http://doi.one/10.1729/Journal.23445
Page No: 100-105
ISSN Number: 2349-5162

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Cite This Article

"SERVICE QUALITY IN CORPORATE HEALTHCARE SECTOR: AN EMPIRICAL STUDY IN TAMILNADU", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.7, Issue 2, page no. pp100-105, February 2020, Available at : http://www.jetir.org/papers/JETIRDM06017.pdf




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