UGC Approved Journal no 63975(19)

ISSN: 2349-5162 | ESTD Year : 2014
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Published in:

Volume 5 Issue 10
October-2018
eISSN: 2349-5162

UGC and ISSN approved 7.95 impact factor UGC Approved Journal no 63975

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Published Paper ID:
JETIRF006004


Registration ID:
188819

Page Number

20-26

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Title

Banking Ombudsman Scheme and Bank Customer Complaints in India

Abstract

The Reserve Bank of India introduced the Banking Ombudsman Scheme in the year 1995 as the apex level grievance redressal mechanism akin to the Alternate Dispute Resolution Mechanism primarily focusing the small and vulnerable class of bank customers for whom other avenues for redressal of grievance are cost prohibitive. The Scheme has been revised four times since inception to keep it update with the changes in banking field. Presently, the Banking Ombudsman Scheme 2006, as amended up to February 3, 2009, is in operation. Presently the Scheme is administered by RBI through 15 offices of Banking Ombudsmen with specific State-wise jurisdiction covering all 29 States and 7 Union Territories. The cost of running the Scheme is fully borne by the RBI. This paper is an attempt to study the banking ombudsman scheme handling the different types of complaints of bank customers and number of bank complaints received and its disposal rate

Key Words

Banking ombudsman scheme, Bank customers complaints

Cite This Article

"Banking Ombudsman Scheme and Bank Customer Complaints in India", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.5, Issue 10, page no.20-26, October-2018, Available :http://www.jetir.org/papers/JETIRF006004.pdf

ISSN


2349-5162 | Impact Factor 7.95 Calculate by Google Scholar

An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 7.95 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator

Cite This Article

"Banking Ombudsman Scheme and Bank Customer Complaints in India", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.5, Issue 10, page no. pp20-26, October-2018, Available at : http://www.jetir.org/papers/JETIRF006004.pdf

Publication Details

Published Paper ID: JETIRF006004
Registration ID: 188819
Published In: Volume 5 | Issue 10 | Year October-2018
DOI (Digital Object Identifier):
Page No: 20-26
Country: Mumbai, Maharashtra, India .
Area: Commerce
ISSN Number: 2349-5162
Publisher: IJ Publication


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