• Dr. G. Madan Mohan

This descriptive study has made an attempt to assess the level of satisfaction of tourists towards services offered by the hotels in Puducherry by administering a well-designed questionnaire to 110 tourists who visited the Union Territory during March and April of 2018 and stayed in the hotels. These tourists are quite satisfied with the services of the hotels and all the aspects of the hotels such as behavior of employees, reliability, tangibility, trust worthiness, responsiveness, Service Quality, assurance and Empathy. However, the tourists have slight apprehension about the hotels according individualized attention to customers, price charged by the hotels, simplicity of rules of the hotels, skill and efficiency level of employees, Courteous nature of employees and potential of employees to explain services offered by the hotels to customers. Only 5 of the tourists surveyed are dissatisfied with the services of the hotels while 67 are well satisfied and 38 are marginally satisfied. Furthermore, the study has revealed that Empathy and service quality are the important determinants of tourist satisfaction towards the hotels followed by trust, responsiveness and employee behavior.

The Hotels, Empathy, Responsiveness, Reliability, Service Quality, Tourist satisfaction

"A Study On Tourist Satisfaction Towards Hotels", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.5, Issue 10, page no.35-42, October-2018, Available :http://www.jetir.org/papers/JETIRH006009.pdf

"A Study On Tourist Satisfaction Towards Hotels", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.5, Issue 10, page no. pp35-42, October-2018, Available at : http://www.jetir.org/papers/JETIRH006009.pdf