• Jagannath Bandelu
• Miss. Anjali Chandak

Banking is one of best and biggest service sector in India. The growth of Indian banking industry has been more qualitative than quantitative. The present scenario is concerned in the banking industry in India going through a modern phase namely e-banking. E – Banking is slowly substituting use of cheques, pay-in-slips, drafts and most importantly customers personally dropping into the floors of banks. The mobile banking has accrued in revolutionary changes where in customers can operate the bank accounts through mobile phones from anywhere. To avoid fraudulent transactions and to provide more transactions are ensuring all security measures. The technological innovations combined with revolutionary changes in the communication industry has provided and created congenial ground for successful E – Banking. The survey conducted in Nagpur city with the total sample size of 100 bank officers and 100 customers. E- Banking is adopted by customers through ATM but a major portion has not experienced online shopping as main reason for non-patronization of E – Banking is illiteracy and fear of losing money when E – Banking is practiced.

E – Banking, ATM, Mobile Banking, Internet Banking, Information Technology

"Problems And Prospects Of E-banking Services – A Study In Nagpur city", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.5, Issue 10, page no.105-119, October-2018, Available :http://www.jetir.org/papers/JETIRI006015.pdf

"Problems And Prospects Of E-banking Services – A Study In Nagpur city", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.5, Issue 10, page no. pp105-119, October-2018, Available at : http://www.jetir.org/papers/JETIRI006015.pdf