• G. Palraj

The purpose of the study is to measure the inpatients perceived service quality for multi-specialty hospitals in Salem district of Tamil Nadu. The target population of the study is inpatients of multi-specialty hospitals in Salem district. The study has identified, Medical Service, Empathy, Admission, Discharge, Physical Ambience, Equality, Infrastructure, Tangibility, Medical Care and Availability of Medicine were the dimensions of service quality of Hospitals. The Study also identified that out of ten identified dimensions, only Tangibility, Admission, Equality, Medical Service; Medical Care has significant impact on inpatient satisfaction. The identified dimensions may help the multi-specialty hospitals to frame suitable policies regarding various dimensions of inpatients perceived service quality

Admission, Discharge, Equality, Medical Care, Physical Ambience

"Measurement Of Service Quality In Private Multi Speciality Healthcare Units In Salem District, Tamilnadu", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.5, Issue 11, page no.80-82, November-2018, Available :http://www.jetir.org/papers/JETIRL006020.pdf

"Measurement Of Service Quality In Private Multi Speciality Healthcare Units In Salem District, Tamilnadu", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.5, Issue 11, page no. pp80-82, November-2018, Available at : http://www.jetir.org/papers/JETIRL006020.pdf