UGC Approved Journal no 63975(19)

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Published in:

Volume 5 Issue 11
November-2018
eISSN: 2349-5162

UGC and ISSN approved 7.95 impact factor UGC Approved Journal no 63975

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Published Paper ID:
JETIRN006001


Registration ID:
190539

Page Number

1-3

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Title

A Study On Customer Satisfaction On The Usage Of Mobile Banking

Authors

Abstract

The purpose of the study is to investigate determinants of mobile banking adoption based on an individual’s benefits and cost of adopting mobile banking. There are several factors that determine the customer satisfaction of mobile banking in India and they are efficiency, security , cost effectiveness, fulfillment, problem handing and correctness in result. This paper aims to analyze the customer response and customer satisfaction of mobile banking through these factors. Which is the main goals of the business. Mobile banking is one of the alternatives e-channels available to customers for quick and efficient of service at anytime and anywhere to use. Banks can also use to unable the banking for increasing the efficiency for their staff create a platform their better customer service and improve relationship with their customers. Mobile banking services provide more personal and intimate relationships. This paper examines consumer satisfaction for a new electronic payment service as mobile banking and the factors influencing the adoption of mobile banking services.

Key Words

Mobile banking , Customer satisfaction, Customer response.

Cite This Article

"A Study On Customer Satisfaction On The Usage Of Mobile Banking", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.5, Issue 11, page no.1-3, November-2018, Available :http://www.jetir.org/papers/JETIRN006001.pdf

ISSN


2349-5162 | Impact Factor 7.95 Calculate by Google Scholar

An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 7.95 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator

Cite This Article

"A Study On Customer Satisfaction On The Usage Of Mobile Banking", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.5, Issue 11, page no. pp1-3, November-2018, Available at : http://www.jetir.org/papers/JETIRN006001.pdf

Publication Details

Published Paper ID: JETIRN006001
Registration ID: 190539
Published In: Volume 5 | Issue 11 | Year November-2018
DOI (Digital Object Identifier):
Page No: 1-3
Country: Coimbatore, Tamil Nadu, India .
Area: Commerce
ISSN Number: 2349-5162
Publisher: IJ Publication


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