• Dr. G. Madan Mohan
• G. Sophia Soundron

This descriptive study has made an attempt to unearth the reasons for account-holders of South Indian Bank (SIB) utilizing the bank's e-services and problems encountered by them while utilizing these services by administering a well designed questionnaire to 105 account-holders of the bank, selected using Convenience sampling method. Results of the study has revealed that e-services of the bank are heavily used for effecting online purchasing while fund transferring and cash withdrawals have also been good reasons. Account-holders of SIB are totally satisfied with compatibility of their debit/credit cards with the ATM machines and good quality of ATM machines in ATM centres. The problem of shortage of cash in ATM centres has been experienced by majority of account-holders.

Account-holders, cash withdrawal, fund transfer, online shopping, Problems, Purposes

"Usage of e-services of SIB by Account-Holders: A study on Purposes and Problems", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.5, Issue 11, page no.129-133, November-2018, Available :http://www.jetir.org/papers/JETIRN006030.pdf

"Usage of e-services of SIB by Account-Holders: A study on Purposes and Problems", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.5, Issue 11, page no. pp129-133, November-2018, Available at : http://www.jetir.org/papers/JETIRN006030.pdf