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Published in:

Volume 5 Issue 12
December-2018
eISSN: 2349-5162

Unique Identifier

JETIRP006020

Page Number

69-75

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Title

“Serqualand customer satisfaction in banking sector – an empirical study in Coimbatore city”

ISSN

2349-5162

Cite This Article

"“Serqualand customer satisfaction in banking sector – an empirical study in Coimbatore city”", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.5, Issue 12, page no.69-75, December-2018, Available :http://www.jetir.org/papers/JETIRP006020.pdf

Abstract

Banks are one of the oldest financial intermediaries in the financial system. They play an important role in the mobilization of deposits and disbursement of credit to various sector of the economy; it reflects the financial and economic health of the country, they are very dominant in India as it accounts for more than half of the assets of the financial sector, it has been a witness to several regulatory changes that have resulted in a heightened level of competition among the banks; and recognition of service quality as a competitive weapon is accepted.

Key Words

Banking Sector, Customer Satisfaction .

Cite This Article

"“Serqualand customer satisfaction in banking sector – an empirical study in Coimbatore city”", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.5, Issue 12, page no. pp69-75, December-2018, Available at : http://www.jetir.org/papers/JETIRP006020.pdf

Publication Details

Published Paper ID: JETIRP006020
Registration ID: 191857
Published In: Volume 5 | Issue 12 | Year December-2018
DOI (Digital Object Identifier):
Page No: 69-75
ISSN Number: 2349-5162

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Cite This Article

"“Serqualand customer satisfaction in banking sector – an empirical study in Coimbatore city”", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.5, Issue 12, page no. pp69-75, December-2018, Available at : http://www.jetir.org/papers/JETIRP006020.pdf




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