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Published in:

Volume 5 Issue 12
December-2018
eISSN: 2349-5162

Unique Identifier

JETIRP006038

Page Number

153-161

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Title

An Assessment Of Patients Satisfaction Towards Health Care Services Provided By Puduvai Life Line Hospital

ISSN

2349-5162

Cite This Article

"An Assessment Of Patients Satisfaction Towards Health Care Services Provided By Puduvai Life Line Hospital", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.5, Issue 12, page no.153-161, December-2018, Available :http://www.jetir.org/papers/JETIRP006038.pdf

Abstract

This descriptive research has made an attempt to assess the satisfaction level of patients towards health care services offered by Puduvai Life Line Hospital by administering a well-structured questionnaire to 110 out patients of the hospital, selected using Convenience sampling technique. The study has revealed that most patients choose a hospital for making their medical consultations based on their self belief and trust and opinion of peers. Services of the hospital and quality of doctors play a significant role in patients deciding about hospital to make their consultations.Barring a solitary patient, all the other patients have rated the hospital as good or very good. This good rating of the hospital by the patients is due to satisfactory diagnosis procedure consisting of interpretation of investigation report by the doctors of the hospital, quality of medicines prescribed, proper explanation of disease by the doctors, prompt conduct of investigation, good Communication by doctors, efficiency of doctors, minimum cost of consultation, minimum Time required for consulting doctors, timely Availability of doctors, minimum cost of medicines, suitable Number of investigations conducted, minimum Cost of investigation and suitable timing. However, the hospital needs to concentrate on improving seating facilities by providing more chairs for patients waiting for consulting doctors and waiting time of the patients needs to be minimized. Time factor exerts significant impact on patients' overall satisfaction about the services provided by the hospital, suggesting the importance to be attached to minimising waiting time for patients.

Key Words

Patients, Life Line Hospital, Satisfactory medical services, Seating arrangements.

Cite This Article

"An Assessment Of Patients Satisfaction Towards Health Care Services Provided By Puduvai Life Line Hospital", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.5, Issue 12, page no. pp153-161, December-2018, Available at : http://www.jetir.org/papers/JETIRP006038.pdf

Publication Details

Published Paper ID: JETIRP006038
Registration ID: 191924
Published In: Volume 5 | Issue 12 | Year December-2018
DOI (Digital Object Identifier):
Page No: 153-161
ISSN Number: 2349-5162

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Cite This Article

"An Assessment Of Patients Satisfaction Towards Health Care Services Provided By Puduvai Life Line Hospital", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.5, Issue 12, page no. pp153-161, December-2018, Available at : http://www.jetir.org/papers/JETIRP006038.pdf




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