• Ms.Shilu Varghese
• Dr .K Aparna Rao

The primary role of management is to lead an organization in its daily operation and to maintain quality in all aspects. Quality has become an ultimate motto of all the leading organization.Providng high quality is now recognized as a key element for success and a competitive advantage. Quality and profits are closely linked. Successful quality programs are built through the dedication and combined efforts of everyone in the organization. This approach places a greater emphasis on customer satisfaction.Th concept of Quality Management was implemented first in manufacturing companies during earlier times. Now it has extended in all sectors of business .The purpose of the paper is to give an insight on the concept of modern quality management, “Total Quality Management” (TQM), and its application in the field of higher education by reviewing literature from various sources. The study helps us to analyze the various contributions of Quality Gurus and its applicability in higher education and to design a TQM model for Higher Education Institutions.

TQM, Quality Management, Service Quality, Higher Education

"A TQM Model for Higher Educational Institutions", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 1, page no.6-10, January-2019, Available :http://www.jetir.org/papers/JETIRT006002.pdf

"A TQM Model for Higher Educational Institutions", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 1, page no. pp6-10, January-2019, Available at : http://www.jetir.org/papers/JETIRT006002.pdf