• Mrs.R.Maheswari
• Dr.T.Palaneeswari

Information technology has become global tool for banking industry to reach global markets. The use of IT in banks has become a global phenomenon and every bank must be IT compliance in order to survive in global competitive environment. The introduction of IT has changed manual and traditional forms of doing business and is being replaced by the sophisticated technology that is based on automation and interconnection of computers and other electronic devices. Two most powerful forces affecting each sector of the economy today are the increasing rate of globalisation and advances in information and communication technology. Technological change brings about an increase in per capita income, either by reducing the amount of inputs per unit of output or by yielding more output for a given amount of input. In the last decade, almost all the sectors have gone in for a massive investment in information technology. Banking is one of the industries which involves both high information content of the product and high information intensity of process. The role of information technology in performance of an organization is still a paradox.

Information Technology, E-Banking, Customer Satisfaction

"A REVIEW OF CUSTOMER SATISFACTION TOWARDS SERVICE QUALITY OF E-BANKING IN SIVAKASI", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.5, Issue 2, page no.20-25, February-2018, Available :http://www.jetir.org/papers/JETIR1802003.pdf

"A REVIEW OF CUSTOMER SATISFACTION TOWARDS SERVICE QUALITY OF E-BANKING IN SIVAKASI", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.5, Issue 2, page no. pp20-25, February-2018, Available at : http://www.jetir.org/papers/JETIR1802003.pdf