UGC Approved Journal no 63975(19)

ISSN: 2349-5162 | ESTD Year : 2014
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Published in:

Volume 5 Issue 8
August-2018
eISSN: 2349-5162

UGC and ISSN approved 7.95 impact factor UGC Approved Journal no 63975

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Published Paper ID:
JETIR1808859


Registration ID:
187114

Page Number

701-705

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Title

CUSTOMER SATISFACTION ON SERVICE QUALITY IN INDIAN RAILWAY WITH REFERENCE TO VIRUDHUNAGAR

Abstract

The present study focus on analyze the customer satisfaction on service quality in Indian railways has a very highly influence service quality. Various authors are describing the various problems about service quality. The passengers are expected more number of services but Indian railways is providing a small number of services are good quality and many of services are not good. Once the Indian railway is not fulfill the passenger expectation they are ready to switch over to another mode of transportation service. So this study to identify the railway passenger and to analyze the gap between the passenger exception and perception of the service quality. So the researcher has proposed to undertake this study to overcome the above issues.

Key Words

Key words: Indian Railway, Service gap, passenger satisfaction, southern railways.

Cite This Article

"CUSTOMER SATISFACTION ON SERVICE QUALITY IN INDIAN RAILWAY WITH REFERENCE TO VIRUDHUNAGAR", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.5, Issue 8, page no.701-705, August-2018, Available :http://www.jetir.org/papers/JETIR1808859.pdf

ISSN


2349-5162 | Impact Factor 7.95 Calculate by Google Scholar

An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 7.95 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator

Cite This Article

"CUSTOMER SATISFACTION ON SERVICE QUALITY IN INDIAN RAILWAY WITH REFERENCE TO VIRUDHUNAGAR", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.5, Issue 8, page no. pp701-705, August-2018, Available at : http://www.jetir.org/papers/JETIR1808859.pdf

Publication Details

Published Paper ID: JETIR1808859
Registration ID: 187114
Published In: Volume 5 | Issue 8 | Year August-2018
DOI (Digital Object Identifier):
Page No: 701-705
Country: VirudhuNagar, Tamilnadu, India .
Area: Management
ISSN Number: 2349-5162
Publisher: IJ Publication


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