• A SHEREEF NAINA MOHAMED
• M PRABU
• S SAI TARUN
• A VIJAY

In every service based or product based company customer services is considered to be an important sector to maintain customer relationship. This sector also consumes a lot of resources from the company both labor wise and money wise. In this sector the usage of resources are high due to the demand in the sector, A good company is defined how good is their customer service, Today most of the companies lack a good customer interaction, Hence to ease this process of customer services in this paper we propose to use A.I chatbot in the customer service sector. The result will be faster and more optimal customer service solutions.

Customer service, Artificial Intelligence, Chatbots, Resource Management, Service Enhancement.

"Enhancing Customer Service Using Chatbot Application Through Artificial Intelligence", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.5, Issue 10, page no.402-407, October-2018, Available :http://www.jetir.org/papers/JETIR1810841.pdf

"Enhancing Customer Service Using Chatbot Application Through Artificial Intelligence", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.5, Issue 10, page no. pp402-407, October-2018, Available at : http://www.jetir.org/papers/JETIR1810841.pdf