• Dr. Monika Sharma

Knowledge Management is an important tool that emphasizes the development of a system which helps to preserve and disseminate the information as and when required. Enterprises may possess important information, but that is of no use unless and until a proper environment and culture is created that is conducive to learning and sharing of that information and knowledge. It must also be ensured that information and knowledge must be accessible. Knowledge Management has a major role in sharing and distributing the data, information and knowledge in the business organizations. Knowledge Management adds to the productivity of the businesses and this is the reason that managers advocate the use and implementation of the Knowledge Management System and the creation of such a work culture where an integrated approach of identification, evaluation, retrieval, and sharing all of an enterprise’s information assets like databases, procedures, documents, policies and previously un-captured expertise and experience in individual workers is used Keeping in mind this growing significance of Knowledge Management, an attempt has been made through this study to understand the importance and role that Knowledge Management plays in raising the level of customer satisfaction of a business. The examples of organizations that successfully applied the concept of Knowledge Management have also been discussed.

Global prospective, Knowledge management, Organisational management , Tacit Knowledge, Explicit Knowledge

"Knowledge Management- A Global Perspective", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.5, Issue 10, page no.388-402, October-2018, Available :http://www.jetir.org/papers/JETIR1810B09.pdf

"Knowledge Management- A Global Perspective", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.5, Issue 10, page no. pp388-402, October-2018, Available at : http://www.jetir.org/papers/JETIR1810B09.pdf