• Ms.T.S.Leelavati
• Prof. G.V.Chalam

The following study was an attempt to find out whether the demographic factors, like gender, age, education, etc., affects the emotional intelligence of the employees. For carrying out the study employees working in various retail stores were selected. Just having cognitive intelligence won’t make an employee successful. The emotional intelligence is an important ability besides the cognitive intelligence. Emotional intelligence deals with understanding the emotions of others; self and reacting accordingly. Emotional intelligence is said to have an impact on personality of an employee, his performance at job, work place harmony and also on job satisfaction. The intended study is aimed at identifying the relationship of emotional intelligence with gender, age and education. The study was conducted on 140 employees of famous retail stores in Vijayawada, Andhra Pradesh. There are many scales available to measure emotional intelligence Wong and Law Emotional Intelligence Scale (WLEIS) is a renowned measurement scale in organizational psychology. This was theorized and designed by Chi-Sum Wong and Kenneth S. Law in their paper which was used for measuring the emotional intelligence of the employees, Independent T test and ANOVA was used for the analysis.

Emotional intelligence, Ability, Emotions, Age, Gender

" Impact of Demographic Factors on Emotional Intelligence -An Empirical Analysis", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 6, page no.136-144, June 2019, Available :http://www.jetir.org/papers/JETIR1908482.pdf

" Impact of Demographic Factors on Emotional Intelligence -An Empirical Analysis", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 6, page no. pp136-144, June 2019, Available at : http://www.jetir.org/papers/JETIR1908482.pdf