• Sanjeet Walia

In India, Courier Industry has evolved itself over the years. Starting from the mid-1980’s to now in the 21st century – the customer now has more faith on a Courier Company than on India Post. A Courier Company has a critical role to play in the Supply Chain Management of any organization which is involved in distribution of products, raw material, semi-finished, finished goods across the globe or within India. This paper is an attempt to share the challenge and change which is being experienced in the Courier Industry in the Last Mile especially in last 5-10 years

Courier Industry, Supply Chain Management, Innovation, Last Mile, Pick-up and Delivery, OTM, Drone’s, Delivery Boy, Consignee

"An Overview of Courier Industry and Challenges in Last Mile Delivery", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.7, Issue 2, page no.476-482, February-2020, Available :http://www.jetir.org/papers/JETIR2002275.pdf

"An Overview of Courier Industry and Challenges in Last Mile Delivery", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.7, Issue 2, page no. pp476-482, February-2020, Available at : http://www.jetir.org/papers/JETIR2002275.pdf