UGC Approved Journal no 63975(19)

ISSN: 2349-5162 | ESTD Year : 2014
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Published in:

Volume 7 Issue 10
October-2020
eISSN: 2349-5162

UGC and ISSN approved 7.95 impact factor UGC Approved Journal no 63975

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Published Paper ID:
JETIR2010262


Registration ID:
302460

Page Number

2010-2014

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Title

An Analytical Study on Customers’ Perceptions about Service Quality Dimensions of Private Hospitals in Nashik City

Abstract

In today’s dynamic environment every service organization is focusing on service quality gap analysis and achieving customer satisfaction through improving the service quality. This research paper thus focuses on analyzing the customers’ perceptions of service quality dimensions about Private Hospitals using SERVQUAL model. The analysis is based on the service quality gaps identified by subtracting the expectations scores from perceptions of actually received services’ scores. Outcomes of the study show that overall private hospitals in Nashik city are not able to fulfill the customers’ expectations through its service performance hence, perceived service quality is poor. Major dimensions affecting the service quality are found to be reliability and responsiveness while the tangibility factor is least affecting the service quality of private hospitals. To achieve customer satisfaction private hospitals in Nashik need to deliver its services more reliably and responsively.

Key Words

Service Quality, Perception, SERVQUAL, Access, Private Hospitals

Cite This Article

"An Analytical Study on Customers’ Perceptions about Service Quality Dimensions of Private Hospitals in Nashik City", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.7, Issue 10, page no.2010-2014, October-2020, Available :http://www.jetir.org/papers/JETIR2010262.pdf

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2349-5162 | Impact Factor 7.95 Calculate by Google Scholar

An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 7.95 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator

Cite This Article

"An Analytical Study on Customers’ Perceptions about Service Quality Dimensions of Private Hospitals in Nashik City", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.7, Issue 10, page no. pp2010-2014, October-2020, Available at : http://www.jetir.org/papers/JETIR2010262.pdf

Publication Details

Published Paper ID: JETIR2010262
Registration ID: 302460
Published In: Volume 7 | Issue 10 | Year October-2020
DOI (Digital Object Identifier):
Page No: 2010-2014
Country: Nashik, Maharashtra, India .
Area: Management
ISSN Number: 2349-5162
Publisher: IJ Publication


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