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May-2021
eISSN: 2349-5162
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Journal of Emerging Technologies and Innovative Research ( An International Scholarly Open Access Journal, Peer-reviewed, Refereed Journal )
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UGC Approved Journal no 63975(19)
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UGC and ISSN approved 7.95 impact factor UGC Approved Journal no 63975
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Published Paper ID:
JETIR2105519
Registration ID:
309493
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Title
A STUDY ON CUSTOMER SATISFACTION AFTER SALES SERVICES
Abstract
The study purpose is to determine the customer satisfaction after sale service in the company. The aim of this study is to examine the customer satisfied with the company after sales service. In this study the descriptive design is used as a research design. For the data collection primary method of collecting the data is used in which the respondents will fill the questionnaire. In this research the sample size of this project is 100 customers. The research concluded that the customers are satisfied with the company giving attention to the customers and solving their problems by giving them individual attention. The study also discovered that customers are ready to purchase products by giving them the warranty and providing a cheap rate of services.
Key Words
Customer satisfaction, Retention, services
Cite This Article
"A STUDY ON CUSTOMER SATISFACTION AFTER SALES SERVICES", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.8, Issue 5, page no.d941-d952, May-2021, Available :http://www.jetir.org/papers/JETIR2105519.pdf
ISSN
2349-5162 | Impact Factor 7.95 Calculate by Google Scholar
An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 7.95 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator
Cite This Article
"A STUDY ON CUSTOMER SATISFACTION AFTER SALES SERVICES", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.8, Issue 5, page no. ppd941-d952, May-2021, Available at : http://www.jetir.org/papers/JETIR2105519.pdf
Publication Details
Published Paper ID: JETIR2105519
Registration ID: 309493
Published In: Volume 8 | Issue 5 | Year May-2021
Page No: d941-d952
Country: Surat, Gujarat, India .
Area: Management
ISSN Number: 2349-5162
Publisher: IJ Publication
Published Paper URL :: https://www.jetir.org/view?paper=JETIR2105519
Published Paper PDF: https://www.jetir.org/papers/JETIR2105519
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