• Dr Rajan Devi Negi

The present study focused on the quality of banking services through e-channels provided by public and private sector banks at Rampur Bushahr. In present time bank provides a large number of services to their customers so it is important to study whether the banking sector is able to satisfy the needs of their customers or not. The main objectives of the study were to know the variety and quality of banking services and products provided by public and private sector banks, and to know the frequency of use and degree of satisfaction of customers regarding quality of customer services. For the purpose primary date has been used to find the relevant key factors related to the objective of the study. Sample of 120 respondents was collected from Rampur Bushahr of Himachal Pradesh through convenience sampling. The data collected were further analyzed by using percentage method. The present study is being conducted with the help of M. Com. Students.

Rampur Bushahr, Banking services, E-channels, Private and Public sector banks.

"QUALITY OF BANKING SERVICES THROUGH E-CHANNELS: COMPARATIVE STUDY ON PUBLIC AND PRIVATE SECTOR BANKS AT RAMPUR BUSHAHR", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.10, Issue 1, page no.b381-b413, January-2023, Available :http://www.jetir.org/papers/JETIR2301160.pdf

"QUALITY OF BANKING SERVICES THROUGH E-CHANNELS: COMPARATIVE STUDY ON PUBLIC AND PRIVATE SECTOR BANKS AT RAMPUR BUSHAHR", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.10, Issue 1, page no. ppb381-b413, January-2023, Available at : http://www.jetir.org/papers/JETIR2301160.pdf