UGC Approved Journal no 63975(19)

ISSN: 2349-5162 | ESTD Year : 2014
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Published in:

Volume 10 Issue 1
January-2023
eISSN: 2349-5162

UGC and ISSN approved 7.95 impact factor UGC Approved Journal no 63975

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Published Paper ID:
JETIR2301160


Registration ID:
507049

Page Number

b381-b413

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Title

QUALITY OF BANKING SERVICES THROUGH E-CHANNELS: COMPARATIVE STUDY ON PUBLIC AND PRIVATE SECTOR BANKS AT RAMPUR BUSHAHR

Abstract

The present study focused on the quality of banking services through e-channels provided by public and private sector banks at Rampur Bushahr. In present time bank provides a large number of services to their customers so it is important to study whether the banking sector is able to satisfy the needs of their customers or not. The main objectives of the study were to know the variety and quality of banking services and products provided by public and private sector banks, and to know the frequency of use and degree of satisfaction of customers regarding quality of customer services. For the purpose primary date has been used to find the relevant key factors related to the objective of the study. Sample of 120 respondents was collected from Rampur Bushahr of Himachal Pradesh through convenience sampling. The data collected were further analyzed by using percentage method. The present study is being conducted with the help of M. Com. Students.

Key Words

Rampur Bushahr, Banking services, E-channels, Private and Public sector banks.

Cite This Article

"QUALITY OF BANKING SERVICES THROUGH E-CHANNELS: COMPARATIVE STUDY ON PUBLIC AND PRIVATE SECTOR BANKS AT RAMPUR BUSHAHR", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.10, Issue 1, page no.b381-b413, January-2023, Available :http://www.jetir.org/papers/JETIR2301160.pdf

ISSN


2349-5162 | Impact Factor 7.95 Calculate by Google Scholar

An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 7.95 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator

Cite This Article

"QUALITY OF BANKING SERVICES THROUGH E-CHANNELS: COMPARATIVE STUDY ON PUBLIC AND PRIVATE SECTOR BANKS AT RAMPUR BUSHAHR", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.10, Issue 1, page no. ppb381-b413, January-2023, Available at : http://www.jetir.org/papers/JETIR2301160.pdf

Publication Details

Published Paper ID: JETIR2301160
Registration ID: 507049
Published In: Volume 10 | Issue 1 | Year January-2023
DOI (Digital Object Identifier):
Page No: b381-b413
Country: SHIMLA, HIMACHAL PRADESH, India .
Area: Commerce
ISSN Number: 2349-5162
Publisher: IJ Publication


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