UGC Approved Journal no 63975(19)

ISSN: 2349-5162 | ESTD Year : 2014
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Published in:

Volume 10 Issue 8
August-2023
eISSN: 2349-5162

UGC and ISSN approved 7.95 impact factor UGC Approved Journal no 63975

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Published Paper ID:
JETIR2308312


Registration ID:
522360

Page Number

d97-d103

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Title

IMPACT OF INFORMATION TECHNOLOGY ON CUSTOMER SATISFACTION - AN EMPIRICAL SURVEY OF BANK CUSTOMER

Abstract

The rapid development of technology during the last two decades has brought about an unprecedented revolution in banking sector; it has become fast, accurate and transparent. Due to advancement of technology, it is possible for all customers to do the required banking transactions at anytime, anywhere with complete security. The data for the research was obtained from primary sources and secondary sources. The stratified purposive sampling technique has been applied in selection of customers from the selected seven blocks of Amravati district.The study concluded that there is a significant association between utilizations of Technology Based Banking Services (TBBS) and customer’s satisfaction.

Key Words

Information Technology, TBBS, Customer’s satisfaction.

Cite This Article

"IMPACT OF INFORMATION TECHNOLOGY ON CUSTOMER SATISFACTION - AN EMPIRICAL SURVEY OF BANK CUSTOMER", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.10, Issue 8, page no.d97-d103, August-2023, Available :http://www.jetir.org/papers/JETIR2308312.pdf

ISSN


2349-5162 | Impact Factor 7.95 Calculate by Google Scholar

An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 7.95 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator

Cite This Article

"IMPACT OF INFORMATION TECHNOLOGY ON CUSTOMER SATISFACTION - AN EMPIRICAL SURVEY OF BANK CUSTOMER", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.10, Issue 8, page no. ppd97-d103, August-2023, Available at : http://www.jetir.org/papers/JETIR2308312.pdf

Publication Details

Published Paper ID: JETIR2308312
Registration ID: 522360
Published In: Volume 10 | Issue 8 | Year August-2023
DOI (Digital Object Identifier):
Page No: d97-d103
Country: Dist: Buldhana, Maharashtra, India .
Area: Commerce
ISSN Number: 2349-5162
Publisher: IJ Publication


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