• Poonam Tarpial

Soft skills being an interpersonal skill is used as a describing mechanism of dealing with other individuals at work or in life. These skills are used effectively by individuals in communicating effectively, collaborating with others and managing conflicts through one’s own behaviour, personal traits and social attitude. Soft skills is beneficial in work place as it helps an individual to adapt to changes in times of uncertainty through collaboration and effective communication. Soft skills have become one of the basic necessities to be evaluated in a candidate during interview process as it is being considered as a skill of utmost importance.

Identity, alienation, frustrarion, distortion and domination

"Soft Skills An Essential Unit In Customer Service Industry", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.5, Issue 12, page no.794-798, December 2018, Available :http://www.jetir.org/papers/JETIRDT06115.pdf

"Soft Skills An Essential Unit In Customer Service Industry", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.5, Issue 12, page no. pp794-798, December 2018, Available at : http://www.jetir.org/papers/JETIRDT06115.pdf