• ZAHRA JABEEN
• Khushboo Mishra
• Binay Kumar Mishra

Natural Language Processing has already given rise to technologies like translators, voice assistants and chatbots. After 2019 pandemic hit there has been a tremendous increase in support tickets across all industries, from travel to finance. Several NLP model break down voice and text data in ways that help the computer understand of what it is ingesting. This paper will present the role of NLP in automating the customer service assistance for businesses and several other related sectors. A brief study of different NLP working models has also been displayed as per their use cases. Methods to check ac-curacy of Natural Language Processing model are also discussed in the article.

NLP, Artificial Intelligence, Customer Support, Smart Assistance

"A descriptive analysis on Natural Language Processing models for Automating Customer Service ", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.11, Issue 5, page no.c234-c238, May-2024, Available :http://www.jetir.org/papers/JETIR2405227.pdf

"A descriptive analysis on Natural Language Processing models for Automating Customer Service ", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.11, Issue 5, page no. ppc234-c238, May-2024, Available at : http://www.jetir.org/papers/JETIR2405227.pdf