ISSN: 2349-5162 | Impact Factor: 5.87

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Published in:

Volume 4 Issue 9
September-2017
eISSN: 2349-5162

Unique Identifier

JETIR1709013

Page Number

64-70

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Title

ANALYZING THE CUSTOMER SATISFACTION WITH SPECIAL REFERENCE TO SELECTED INSURANCE COMPANIES

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Abstract

This article focuses on the customer satisfaction survey and the responsible factors which are affecting the satisfaction of the customer from selected the insurance companies. First parts of this article given the introduction of the customer satisfaction and other indicators, factors in the success of the insurance companies have identified. It has also given the important theories of customer satisfaction for the better understanding of customer perception towards the insurance and its product and policies. After that, factors such as trust, employee behavior, quality of service, claim settlement process and grievances solutions for customer satisfaction as the most important factors were identified and understand the customer relationship is the most influential indicators of success for the insurance industry.

Key Words

Customer Satisfaction, Insurance Sector, Factors of Satisfaction.

Cite This Article

"ANALYZING THE CUSTOMER SATISFACTION WITH SPECIAL REFERENCE TO SELECTED INSURANCE COMPANIES", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.4, Issue 9, page no. pp64-70, September-2017, Available at : www.jetir.org & http://www.jetir.org/JETIR1709013

Publication Details

Published Paper ID: JETIR1709013
Registration ID: 170543
Published In: Volume 4 | Issue 9 | Year September-2017
DOI (Digital Object Identifier):
Page No: 64-70
ISSN Number: 2349-5162

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UGC and ISSN Approved Journal | Call For Paper
(Volume 4 | Issue 11 | November 2017 |Impact factor 5.87)

Call For Paper | Volume 4 | Issue 11 | Impact factor 5.87


Important Dates Related to Publication Procedure:
  • » Paper Submission Till: 29 November 2017.
  • » UGC and ISSN Approved Journal
  • » Review (Acceptance/Rejection) Notification: Within 02-04 Days.
  • » Paper Publish:Within 02-07 Days after submitting the all documents.
  • » Frequency: Monthly (12 issue Annually)
  • » Journal Type : Open Access
  • » Publication Charges : 1300 INR
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