• Dr (SMT) A N TAMRAGUNDI
• SEEMA BADIGER

Banking Ombudsman Offices receive complaints from the bank customers of which some complaints remain pending at the end of the year, the reason being delay in the submission of the detailed information through supportive evidence either by the Bankers or the Customers to the Banking Ombudsman Office. The Banking Ombudsman has given the grounds of the complaints and if it’s beyond the grounds filed by the customers then their complaints get rejected. The complaints get rejected even if the customers approach the RBI directly without approaching the respective banks. In this paper the analysis of complaints pending and the percentage increase/decrease in the complaints pending are done and found that the received complaints are high and it’s on increasing trend while the pending complaints are low and it is on the decreasing trend.

BANKING, OMBUDSMAN, COMPLAINTS, RECEIVED, PENDING

"ANALYTICS ON PENDING COMPLAINTS AT BANKING OMBUDSMAN OFFICES", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 5, page no.427-433, May-2019, Available :http://www.jetir.org/papers/JETIR1905J62.pdf

"ANALYTICS ON PENDING COMPLAINTS AT BANKING OMBUDSMAN OFFICES", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 5, page no. pp427-433, May-2019, Available at : http://www.jetir.org/papers/JETIR1905J62.pdf