• M. G. LAKSHMIPATHAIAH
• Dr. C. NATARAJAN

Safe, balancing and timely settlement of economic transactions can be done only when a strong payment system is in place. Indian financial sector has crossed through many strenuous pathways and it has witnessed remarkable changes since 1991. Large population of our county is not availed with banking facilities due to geographical reach, regional disparities, and lack of connection. The Reserve Bank of India gave nod to 11 banks for payment banks license on 19th August, 2015. A payments bank is like any other bank, but operating on a smaller scale without involving any credit risk. Stringent RBI policies do not allow for much room for independence of mode of functionality of these banks. Hence, the study is undertaken. The study provides findings and suggestions to improve the services of the payment banks.

Financial inclusion, payment banks, banking services, postal services, mobile banking, e-wallet

"CUSTOMERS’ SATISFACTION TOWARDS SERVICES OF THE PAYMENT BANKS IN TUMKUR DISTRICT ", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 5, page no.208-212, May-2019, Available :http://www.jetir.org/papers/JETIRBP06040.pdf

"CUSTOMERS’ SATISFACTION TOWARDS SERVICES OF THE PAYMENT BANKS IN TUMKUR DISTRICT ", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 5, page no. pp208-212, May-2019, Available at : http://www.jetir.org/papers/JETIRBP06040.pdf