• T.S.KUMAR
• Dr. M.KAVITHA

The Business Process Outsourcing industry in India is progressing with an incomparable speed. Despite its significant growth and brilliant prospect, the BPO industry has experienced high attrition rates since its very beginning. Expansions and progress in global telecommunications set-up the establishment of a relatively new brand of services termed as the Information Technology Enabled Services. Because of modernization, huge demands for various products and services are increasing day by day. City like Chennai is booming for new avenues for wide varieties of investments in different sectors. Telecommunication service is creating huge employment opportunities for youngsters and many young people are turning towards to grab these jobs which create huge job opportunities for them. There is a lot of research has taken place to arrest the attrition rates in BPOs. In this research paper, we focused on factors to identify the root causes of attrition in BPOs Chennai city.

Attrition, employee retention, health issues in BPO, stress, ITES-BPO, etc.

"NINE ELEMENTS THAT TRIGGER EMPLOYEE ATTRITION: A STUDY ON BPO COMPANIES IN CHENNAI", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 5, page no.864-869, May-2019, Available :http://www.jetir.org/papers/JETIRBP06150.pdf

"NINE ELEMENTS THAT TRIGGER EMPLOYEE ATTRITION: A STUDY ON BPO COMPANIES IN CHENNAI", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 5, page no. pp864-869, May-2019, Available at : http://www.jetir.org/papers/JETIRBP06150.pdf