• G. Jagadeesh
• J. Sheik Mohamed
• Dr. K. Sudarsan

Now a day’s cloud computing is a fastest growing technology that are very demanded technology, that provided services like Infrastructure as a Service, Platform as a Service & Software as a Service. The Salesforce is a reputed organization in the field of cloud computing, initially they start with CRM (SaaS Service). Now they also provided platform with the help of Force.com, Heroku. Salesforce Roadmap provides you with a complete understanding of all your business software systems, not just CRM and not just Salesforce. Salesforce Roadmap, you gain a complete understanding of all your business software systems, not just CRM, and not just Salesforce. Without this analysis, it’s much more difficult to be truly effective with a system that doesn’t match what you need it to do in business. Salesforce roadmap is describes key business challenges you’re trying to solve by implementing Salesforce, and also it Define the reports you need to manage your business effectively.

Customer Relationship Management (CRM), ROI (Return of Investment)

"SALESFORCE ROADMAP FOR BETTER SOLUTION", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 5, page no.96-99, May-2019, Available :http://www.jetir.org/papers/JETIRBR06021.pdf

"SALESFORCE ROADMAP FOR BETTER SOLUTION", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 5, page no. pp96-99, May-2019, Available at : http://www.jetir.org/papers/JETIRBR06021.pdf