UGC Approved Journal no 63975(19)

ISSN: 2349-5162 | ESTD Year : 2014
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Published in:

Volume 11 Issue 2
February-2024
eISSN: 2349-5162

UGC and ISSN approved 7.95 impact factor UGC Approved Journal no 63975

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Published Paper ID:
JETIRGC06009


Registration ID:
532602

Page Number

70-78

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Title

New Trends and Approaches in the Development of Customer Relationship Management

Abstract

In today's fast-stridden business topography, customer relationship management (CRM) plays a key role in maintaining strong customer connections and driving business growth. As technology continues to progress, new CRM trends are emerging, revolutionizing the way businesses interact with their customers. This research paper tries to explore mobile CRM as the latest CRM trend, The study also studies the impact of mobile CRM on businesses with special reference to banking industry.

Key Words

CRM, Mobile CRM

Cite This Article

"New Trends and Approaches in the Development of Customer Relationship Management", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.11, Issue 2, page no.70-78, February-2024, Available :http://www.jetir.org/papers/JETIRGC06009.pdf

ISSN


2349-5162 | Impact Factor 7.95 Calculate by Google Scholar

An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 7.95 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator

Cite This Article

"New Trends and Approaches in the Development of Customer Relationship Management", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.11, Issue 2, page no. pp70-78, February-2024, Available at : http://www.jetir.org/papers/JETIRGC06009.pdf

Publication Details

Published Paper ID: JETIRGC06009
Registration ID: 532602
Published In: Volume 11 | Issue 2 | Year February-2024
DOI (Digital Object Identifier):
Page No: 70-78
Country: -, -, India .
Area: Engineering
ISSN Number: 2349-5162
Publisher: IJ Publication


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