• Prof. Bharat Kisan Shirgaonkar

The study endeavored to understand the innovative techniques adopted by Best Bus Services in order to bring out necessary changes into their service pattern. The Advancement in technology and digitalization forced every sector to make use of advance technology in their services which will lead to generate a greater demand and will improve efficiency and productivity of that particular industry. However, after the introduction of the app various changes have been observed and noted too in passengers/commuters’ expectations. It is equally very important for commerce industry to understand the needs and expectations of the passengers and try to fulfill them through the best possible way. A survey has been conducted with a random sampling of 60 passengers belonging to the Mumbai suburban region. The findings of the study will help to identify the changes which have occurred after introduction of the bus app.

Innovation, Creativity, Advancement, Generation friendly.

"A study on Innovative techniques adopted by Best Bus Services with reference to Chalo Bus app", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.11, Issue 2, page no.209-214, February-2024, Available :http://www.jetir.org/papers/JETIRGC06024.pdf

"A study on Innovative techniques adopted by Best Bus Services with reference to Chalo Bus app", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.11, Issue 2, page no. pp209-214, February-2024, Available at : http://www.jetir.org/papers/JETIRGC06024.pdf