• Dr Mathew Joseph
• Dr Asha C M

Total Quality Management (TQM) is the management strategy of improving productivity, profitability and customer satisfaction in organisations. This study investigates the practice of Total Quality Management (TQM) in ISO 9000 certified manufacturing organisations in Kerala. The benefits of practice of Total Quality Management in ISO 9000 certified manufacturing organisations is Kerala is identified. After a detailed literature review a conceptual framework for the TQM factors, research questions and hypothesis formulated. Primary data is obtained through a survey from 126 managers and 126 workers from ISO 9000 certified manufacturing organisations in Kerala. Data analysed using SPSS. The study supports the hypothesis that there exists no significant difference in perception about the practice of Total Quality Management (TQM) among the managers and workers in ISO 9000 certified manufacturing organisations in Kerala.Suggestions to improve the practice of Total Quality Management (TQM) in ISO 9000 certified manufacturing organisations in Kerala are put forth.

Total Quality Management (TQM), ISO 9000 certified manufacturing organisations, Kerala.

"PERCEPTION ABOUT THE PRACTICE OF TOTAL QUALITY MANAGEMENT (TQM) AMONG THE MANAGERS AND WORKERS IN ISO 9000 CERTIFIED MANUFACTURING ORGANISATIONS IN KERALA", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.2, Issue 7, page no.285-290, July-2015, Available :http://www.jetir.org/papers/JETIR1701737.pdf

"PERCEPTION ABOUT THE PRACTICE OF TOTAL QUALITY MANAGEMENT (TQM) AMONG THE MANAGERS AND WORKERS IN ISO 9000 CERTIFIED MANUFACTURING ORGANISATIONS IN KERALA", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.2, Issue 7, page no. pp285-290, July-2015, Available at : http://www.jetir.org/papers/JETIR1701737.pdf