UGC Approved Journal no 63975(19)

ISSN: 2349-5162 | ESTD Year : 2014
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Published in:

Volume 2 Issue 7
July-2015
eISSN: 2349-5162

UGC and ISSN approved 7.95 impact factor UGC Approved Journal no 63975

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Published Paper ID:
JETIR1701737


Registration ID:
320895

Page Number

285-290

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Title

PERCEPTION ABOUT THE PRACTICE OF TOTAL QUALITY MANAGEMENT (TQM) AMONG THE MANAGERS AND WORKERS IN ISO 9000 CERTIFIED MANUFACTURING ORGANISATIONS IN KERALA

Abstract

Total Quality Management (TQM) is the management strategy of improving productivity, profitability and customer satisfaction in organisations. This study investigates the practice of Total Quality Management (TQM) in ISO 9000 certified manufacturing organisations in Kerala. The benefits of practice of Total Quality Management in ISO 9000 certified manufacturing organisations is Kerala is identified. After a detailed literature review a conceptual framework for the TQM factors, research questions and hypothesis formulated. Primary data is obtained through a survey from 126 managers and 126 workers from ISO 9000 certified manufacturing organisations in Kerala. Data analysed using SPSS. The study supports the hypothesis that there exists no significant difference in perception about the practice of Total Quality Management (TQM) among the managers and workers in ISO 9000 certified manufacturing organisations in Kerala.Suggestions to improve the practice of Total Quality Management (TQM) in ISO 9000 certified manufacturing organisations in Kerala are put forth.

Key Words

Total Quality Management (TQM), ISO 9000 certified manufacturing organisations, Kerala.

Cite This Article

"PERCEPTION ABOUT THE PRACTICE OF TOTAL QUALITY MANAGEMENT (TQM) AMONG THE MANAGERS AND WORKERS IN ISO 9000 CERTIFIED MANUFACTURING ORGANISATIONS IN KERALA", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.2, Issue 7, page no.285-290, July-2015, Available :http://www.jetir.org/papers/JETIR1701737.pdf

ISSN


2349-5162 | Impact Factor 7.95 Calculate by Google Scholar

An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 7.95 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator

Cite This Article

"PERCEPTION ABOUT THE PRACTICE OF TOTAL QUALITY MANAGEMENT (TQM) AMONG THE MANAGERS AND WORKERS IN ISO 9000 CERTIFIED MANUFACTURING ORGANISATIONS IN KERALA", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.2, Issue 7, page no. pp285-290, July-2015, Available at : http://www.jetir.org/papers/JETIR1701737.pdf

Publication Details

Published Paper ID: JETIR1701737
Registration ID: 320895
Published In: Volume 2 | Issue 7 | Year July-2015
DOI (Digital Object Identifier): http://doi.one/10.1729/Journal.29446
Page No: 285-290
Country: Kerala , -, India .
Area: Engineering
ISSN Number: 2349-5162
Publisher: IJ Publication


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