• Zeena Flavia D'souza
• Suresh Poojary

Abstract: Most of the modern organizations are comprised of a multicultural workforce, which makes an individual face certain opinions, beliefs or perceptions that leads to a compromise, wider perspective, and a flexible cognitive thinking. In a mixed cultural setup, it is a challenge for any management of an organization to uphold the morale of the employees. In a country like India, every organization comprises of the workforce from multicultural backgrounds, where they speak different languages with different dialects, belong to different religions, possess distinctive talents and skills, hail from rural or urban areas, identify themselves with different communities etc. Banks being a major functionary in the economic system, its employees are invariably from a multicultural background. This paper will focus on the effect of multiculturalism and in what way morale building is emphasized. The objectives of this research paper are to study existing multicultural practices in the banking sector, to analyze strength and weaknesses of the multi-cultural banking organization, employee morale, to offer suggestions to make effective utilization of multi-culture for morale building. In order to achieve the objectives, opinions of employees of public and private sector banks from Mangalore, Dakshina Kannada District, India, were analyzed and interpreted by using appropriate statistical methods and tools. The outcome of the paper can be used by the banking sector to utilize their diverse workforce effectively and efficiently, contributing towards the optimum performance of banking service.

Organization, Multiculturalism, Morale, Banks, Employees

"Multicultural Organisation and Employee Morale: An Empirical Study of Banking Employees in Mangalore, India.", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.5, Issue 8, page no.891-900, August-2018, Available :http://www.jetir.org/papers/JETIR1808430.pdf

"Multicultural Organisation and Employee Morale: An Empirical Study of Banking Employees in Mangalore, India.", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.5, Issue 8, page no. pp891-900, August-2018, Available at : http://www.jetir.org/papers/JETIR1808430.pdf