• Shah Dhavalkumar Ashokbhai
• Virang K Shukla

This project deal with the various dimensions of service quality and excellence in higher education of MBA colleges in Private sector. It also gives details about the major findings from study and the research methodology, data analysis and interpretation, conclusion and suggestions to improve in specific area and satisfaction level of the students of MBA colleges in Private sector Surat. The issues related to the faculties formed the main component of the studies on the quality of higher education. It will help in developing the approach and strategy for MBA colleges in Private sector Surat city. These studies, not only bring out the progress made so far but also point towards the emerging problems faced by higher education system. By implication the findings also suggest the possible way out. The central focus on Quality and relevant education with necessary academic reforms in the university and college system. This study provides service management with a ‘snapshot’ of the current provision of service quality at the MBA colleges. It also offers suggestions that could be implemented to improve service quality, given the limited resources available to management. Communication is one of the important skills for improvement in service quality. This project focuses on measuring service quality of colleges with help of SERVQUAL model.

Responsiveness, Assurance, Empathy, Tangibles

"A Study on Service Quality Management of MBA Colleges in Private Sector Surat City”", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.5, Issue 8, page no.530-546, August-2018, Available :http://www.jetir.org/papers/JETIR1808556.pdf

"A Study on Service Quality Management of MBA Colleges in Private Sector Surat City”", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.5, Issue 8, page no. pp530-546, August-2018, Available at : http://www.jetir.org/papers/JETIR1808556.pdf