• Ravishankar S Ulle
• Kotresh Patil
• Dr. Aparna J Varma
• Dr. A N Santosh Kumar
• Dr. T P Renuka Murthy

Abstract: The present study deals with Service quality, the quality of services in the hospital is the number one factor which will either which patients away or make one for life. Every hospital provides the same type of services but the difference is the quality of services. Every hospital tries to have a good image in the minds of patients. The descriptive research design was used in the study. Primary and secondary data collection method was conducted to identify the result of the study. The study is conducted to observe the service quality provided by the hospital to get the respondents. A structured questionnaire was circulated for the respondents followed by 100 sample size. A questionnaire based on SERVQUAL (Zeithaml, Parasuraman and Barry 1988) was developed and placed in Nisarga hospital to check these service quality shortfalls. This study also measures the patient’s satisfaction by observing people opinion about the service quality dimensions (Reliability, responsibility, assurance, empathy, and tangibility).

Index words: Service quality, questionnaire and Service quality dimensions

"Impact of Service Quality on Patients Satisfaction", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.5, Issue 8, page no.830-833, August-2018, Available :http://www.jetir.org/papers/JETIR1808605.pdf

"Impact of Service Quality on Patients Satisfaction", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.5, Issue 8, page no. pp830-833, August-2018, Available at : http://www.jetir.org/papers/JETIR1808605.pdf