• DR Gunjan Anand

The study focuses on contemporary issues and challenges in human resource planning and management in Indian BPO industry. Despite of ranking in top earning industries BPO & KPO sector is suffering from huge employee attrition due to dynamic nature of industry. It is to investigate common challenges a HR manager face and suggest a strategy to cope with it. Total 88 HR managers of BPO companies have been targeted for the study and collect their opinion on issues and challenges of HRM through interview, observation and questionnaire. The study includes both descriptive and empirical method to explore the research problem. ‘Guest Model’ has been used to analyze the problem and strategies of HR managers to achieve expected results. All six components of ‘Guest Model’ have been critically studied and applied on companies to identify where the gap exists and problem arises.

HRM, Employee Attrition, HR Planning, Contemporary Issues in HRM, Guest Model, India BPO Industry

"Contemporary Issues & Challenges in HRM: A Study on Indian BPO Industry Using ‘Guest Model’", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.5, Issue 9, page no.833-846, September-2018, Available :http://www.jetir.org/papers/JETIR1809262.pdf

"Contemporary Issues & Challenges in HRM: A Study on Indian BPO Industry Using ‘Guest Model’", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.5, Issue 9, page no. pp833-846, September-2018, Available at : http://www.jetir.org/papers/JETIR1809262.pdf