• Dr.R.Bhuvaneswaran

Abstract In India service quality in domestic airline services were infantile compared with western countries fabulous service. Alongside the employees of airline over the country satisfied with their duties and responsibilities which were they had. But employees had numerous services did for their customers with smile and their services always crucial to evaluate possible estimation without data sources but authors were explained and categorized employees services in quality which were interpreted by statistical tools. Basis of this source employee in an organization is given the opportunity of completing this service easier and clear to good quality training to help the career development path. Employees make decision about an organization’s service quality based on their experience multitude of service to the passengers. When measuring passenger, how to interact with the passenger, how to speak with passenger the airlines management is very cooperative. Employee oriented management is really helpful learnt good customer handling skills,safety,first aid knowledge on adding value to our customers on meeting their needs and delivery excellent service.

Keywords: Service quality, excellent service, Quality training, Airline passenger, Good quality.

"EMPLOYEE’S OPINION ABOUT SERVICE QUALITY IN DOMESTIC AIRLINE SERVICES IN TAMILNADU", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.5, Issue 9, page no.727-730, September-2018, Available :http://www.jetir.org/papers/JETIR1809618.pdf

"EMPLOYEE’S OPINION ABOUT SERVICE QUALITY IN DOMESTIC AIRLINE SERVICES IN TAMILNADU", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.5, Issue 9, page no. pp727-730, September-2018, Available at : http://www.jetir.org/papers/JETIR1809618.pdf