• G.R.B.NIKHIL THEJA
• Dr .R. SRINIVAS
• Dr.R. GANAPATHI
• Dr.B.OMPRAKASH
• DANDU BALAJI

Passenger comfort is an important index that can be used to qualify and measure the quality of transport services of an organization. Poor transportation service will lead to employee dissatisfaction and decrease in overall efficiency of work. Therefore it is necessary to ensure continuous improvement of quality throughout the process of services. The application of a new technology i.e. Six Sigma concept is likely to be effective for improving the efficiency of employee transportation system. This methodology is proposed for improvement in one of the offices of NRSC ISRO, Hyderabad-Telangana. A promising analytical study aimed at identifying and rectifying such drawbacks to improve the transportation service amongst the NRSC- ISRO employees is aim and objective of this project. It presents the improvement of employee transportation service by applying Six Sigma DMAIC Method and also focuses on methods for enhancing the quality of service which is determined by the passenger’s experience at the time of travel and feedback received from user The result is reduction in the number of passenger complaints, effective transportation management system and improved customer satisfaction which enhances the overall efficiency at work place.

Six Sigma, Employee transport system, DMAIC, Passenger comfort.

"IMPROVING EMPLOYEE TRANSPORTATION SYSTEM USING SIX SIGMA METHODOLOGY", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.5, Issue 10, page no.256-263, October-2018, Available :http://www.jetir.org/papers/JETIR1810589.pdf

"IMPROVING EMPLOYEE TRANSPORTATION SYSTEM USING SIX SIGMA METHODOLOGY", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.5, Issue 10, page no. pp256-263, October-2018, Available at : http://www.jetir.org/papers/JETIR1810589.pdf